Delivery & Returns

 

For the current dispatch date, please check the red banner at the top of the website and the message on the checkout page.

 

FREE Delivery and FOREVER Discount Codes!

Spend over £90 + VAT  =          Free Standard Courier Delivery (1 – 2 working days)*. Automatically taken off at checkout

Spend over £125 + VAT =          Free Express Courier Delivery (1 working day)**. Automatically taken off at checkout

Spend over £250 + VAT =          £15 off. Enter code 15OFF

Spend over £400 + VAT =          £25 off. Enter code 25OFF

Spend over £650 + VAT =          £45 off. Enter code 45OFF

Spend over £1000 + VAT =        £80 off. Enter code 80OFF

Spend over £1500 + VAT =        10% off whole order. Enter code 10PCOFF

Make a note of these codes as you will be able to use them again and again!

These discounts apply when ordering online only and the code must be entered at the time of ordering. Only one code can be used at a time. Some items are not eligible for discounts. These include, but are not limited to, equipment and already discounted packages.

*Reduced delivery charges for Highlands, offshore locations and European destinations. Reduced delivery if weight goes over 18kgs.

**Premium services such as Express Delivery Before 1pm will be reduced when the free Express Courier delivery thresholds are met.

Delivery Details

  • Delivery prices are worked out automatically based on weight and destination.
     
  • We aim for same day dispatch on as many orders as possible (Monday – Friday). The latest cut-off for same day dispatch is 3pm, but this may be earlier depending on the number of orders we receive. Please keep an eye on the red banner at the top of the website and the message at checkout for your dispatch date.
     
  • We currently use Royal Mail, DPD and Parcelforce to make deliveries.
     
  • Accurate address details must be entered, we cannot be held responsible for any delays or non-delivery that occur due to an incorrect address detail.
     
  • If you would like to add any delivery instructions, please add to the notes section at checkout. Unfortunately, we cannot guarantee the instructions will be followed by the delivery person.
     
  • Sometimes there will be unforeseen delays due to acts of God, snow, floods, road accidents/closures etc. When this happens, we will do our utmost to inform you of the delay ASAP and let you know an estimated delivery time. We cannot be held responsible for these unforeseen circumstances and are unfortunately unable to offer a refund should these occur.
     
  • Once delivered at the given address, the order is no longer the responsibility of Balloon Market.  If the goods are accepted or signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund.

Our Delivery Options

Drive-through Collection from Southampton!

Get your order delivered straight to your car! Place your order before 12 Noon for next working day collection. Simply buzz in, pull up and we will bring your order out to you. We are open 9am - 5:30pm, Monday to Friday.

Royal Mail 1st and 2nd Class

The option of 1st and 2nd Class Royal Mail will only be offered if your order is below 1kg in weight.

Service offered to the UK & Channel Islands.

 

100g

250g

500g

1kg

1st Class (1 – 5 Days)

£2.25

£3.55

£4.25

£4.55

2nd Class (2 – 10 Days)

£1.80

£3.05

£3.55

£4.05

Sadly, we are unable to provide a guaranteed delivery date or time for your goods if Royal Mail is chosen.  Delivery is usually made between 8am – 6pm, Monday to Saturday.

If the order does not fit through your letterbox, a card is usually left with instructions and the goods will be taken back to the Royal Mail depot.

Limited tracking information is available – we can only see when delivery has been attempted or delivered.

Royal Mail Special Delivery

Royal Mail Special Delivery Before 1pm is available for delivery between Monday to Friday in limited areas if your order is below 2kgs.

If you require this delivery method but it is not available to you at checkout or you require a Saturday delivery, please get in touch.

 

1kg

2kg

Scottish Highlands & Islands (1-2 Days)

£9.50

£12.50

Channel Islands (1–2 Days)

£9.50

£12.50

Isle of Man / Isles of Scilly (1-2 Days)

£9.50

£12.50

Northern Ireland (1 – 2 Days)

£9.50

£12.50

A signature will be required if choosing Special Delivery. If no-one is available to sign for the delivery, a card will be left with instructions and the goods will be taken back to the Royal Mail depot.

Limited tracking information is available – we can only see when the order is out for delivery, and if delivery has been attempted or delivered.

Standard Courier Delivery

Allow 1 – 2 days for delivery. Suitable if you want your items quickly but not urgently (i.e. you have a few days to play with).

Parcelforce will mainly be used, but there may be occasions where your order is sent with DPD. 

 

Orders under £90 + VAT

Orders over £90 + VAT

England Wales and Scottish Lowlands (1 – 2 Days)

£5.95

Free!

A signature will be required for delivery. If no one is available to sign for the order, Parcelforce will not leave the order in a safe place and it will either be left at the local Post Office or taken back to the Parcelforce depot.

Express Courier Delivery

Need your items the following working day (Monday – Friday)? This is the option for you! 1 working day for delivery.

Where possible we will use DPD. Some products can only be sent with Parcelforce; this is usually stated on the product image on the website.

 

Orders under £125 + VAT

Orders over £125 + VAT

England Wales and Scottish Lowlands (1 working day)

£7.95

Free!

DPD will send tracking information via text and / or email. If you do not receive tracking information via text, please get in touch to add your number.

DPD will leave your order in a safe place if instructed by you. You can add notes at checkout or give them directly to DPD. If DPD do not receive instruction to leave the order in safe place if no one is available to sign, they will return the order to the local DPD depot.

We recommend downloading the DPD app – available on Apple & Google Play.

In our opinion DPD are one of the best delivery companies in the UK (we have tried a lot of them!) but as with any delivery service, occasionally things go wrong. On this rare occasion, we will do our utmost to contact you ASAP and to discuss the options available to you.

Express Delivery Before 1pm

Express delivery before 1pm arrives the next working day before 1 when you really need it fast!  

Your order will usually be sent with DPD but may be sent with Parcelforce on some occasions.

 

0-18kg

36kg

54kg

72kg

England Wales and Scottish Lowlands

£12.95

£25.90

£38.85

£51.80

If you require this delivery method but it is not available to you at checkout, please get in touch.

DPD will send tracking information via text and / or email. If you do not receive tracking information via text, please get in touch to add your number.

DPD will leave your order in a safe place if instructed by you. You can add notes at checkout or give them directly to DPD. If DPD do not receive instruction to leave the order in safe place if no one is available to sign, they will return the order to the local DPD depot.

We recommend downloading the DPD app – available on Apple & Google Play.

In our opinion DPD are one of the best delivery companies in the UK (we have tried a lot of them!) but as with any delivery service, occasionally things go wrong. On this rare occasion, we will do our utmost to contact you ASAP and to discuss the options available to you.

Saturday Delivery

Sent on Friday with DPD for delivery on Saturday and can arrive anytime during the day.  

Please note, although DPD are very good and most deliveries are made successfully, we have found the Saturday reliability is not at the level of Monday-Friday deliveries. We therefore are unable to guarantee your order will arrive on Saturday.  If missed on Saturday, your order will be delivered on Monday. If this is the case, we will not be able to refund the full amount paid for delivery. Please bear this in mind if choosing the Saturday Delivery option.

 

18kg

36kg

England, Wales, Scotland (Limited destinations)

£20.95

 £41.90

Limited UK destinations. If not offered as an option as you go through checkout, it may not be available in your area, please get in touch.

DPD will send tracking information via text and / or email. If you do not receive tracking information via text, please get in touch to add your number.

DPD will leave your order in a safe place if instructed by you. You can add notes at checkout or give them directly to DPD. If DPD do not receive instruction to leave the order in safe place if no one is available to sign, they will return the order to the local DPD depot.

We recommend downloading the DPD app – available on Apple & Google Play.

In our opinion DPD are one of the best delivery companies in the UK (we have tried a lot of them!) but as with any delivery service, occasionally things go wrong. On this rare occasion, we will do our utmost to contact you ASAP and to discuss the options available to you.

Scottish Highlands & Islands and Northern Ireland

In certain parts of the UK a next working day delivery service is, unfortunately, not available with Parcelforce or DPD.

Scottish Highlands & Islands, Isle of Man & Isle of Scilly are sent with Parcelforce on a 2-3 working day service.

Northern Ireland is sent with DPD on a 2 – 3 working day service.

 

0-18kg

36kg

54kg

72kg

Scottish Highlands & Islands (2- 3 Days)

£19.95

£39.90

£59.85

£79.50

Northern Ireland (2-3 days)

£17.95

£35.90

£53.85

£71.80

Isle of Man / Isles of Scilly (2-3 Days)

£20.65

£41.30

£61.95

£82.60

With Parcelforce, a signature will be required for delivery. If no one is available to sign for the order, Parcelforce will not leave the order in a safe place and it will either be left at the local Post Office or taken back to the Parcelforce depot.

DPD will send tracking information via text and / or email. If you do not receive tracking information via text, please get in touch to add your number.

DPD will leave your order in a safe place if instructed by your. You can add notes at checkout or give them directly to DPD. If DPD do not receive instruction to leave the order in safe place if no one is available to sign, they will return the order to the local DPD depot.

We recommend downloading the DPD app – available on Apple & Google Play.

International Delivery options – including Channel Islands

International destinations are defined in the table below. These are guidelines and are not guaranteed delivery times. 

Most orders are dispatched with Parcelforce/GLS. If you require tracking information, please get in touch.

In some situations (such as ordering larger items that will not fit in the main package) there may be an extra delivery charge. Should this be the case you will be contacted by a member of our team before dispatch of your order.

International Delivery – including transit time:

Prices starting from:

 

 

Austria

Currently unavailable

Belgium

£18.95

Bulgaria

£30.45

Croatia

£29.45

Channel Islands

£12.25

Czech Republic

£20.45

Denmark

£22.45

Estonia

£24.45

Finland

£29.45

France

£21.45

Germany

£19.45

Greece

£34.95

Hungary

£20.45

Italy

Currently unavailable

Latvia

£23.95

Lithuania

£23.95

Luxembourg

£18.95

Malta

Currently unavailable

Norway

£26.95

Poland

£19.95

Portugal

£24.45

Republic of Ireland

£14.95

Romania

Currently unavailable

Slovakia

£22.45

Slovenia

£22.95

Spain

£22.45

Sweden

£24.95

Switzerland

£27.25

The Netherlands

£17.45

Turkey

Currently unavailable


 

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