Customer Support Specialist
Due to continued growth, we need another enthusiastic, organised and positive person to join us in our growing team of Customer Support Specialists. This role is a full-time role (Mon - Fri, 9.00 - 5.30), at our office in Southampton.
We are a team that likes to get things done and it can be very busy, so you will also sometimes help in the warehouse.
What does the role consist of?
Day to day, you will speak to customers on the phone, by email, live chat, via social media channels and sometimes face to face. The daily tasks include:
- Dealing with customer enquiries and queries
- Arranging balloon gas collections and deliveries through third-party suppliers
- Investigating problems and finding solutions
- Reviewing trade account applications
- Processing website orders over the phone
- Printing website orders
- Calling customers regarding stock discrepancies and suggesting alternatives
- Checking customer deliveries and dealing with our couriers
- Monitoring industry Facebook groups for industry news and queries we can assist with
- Dealing with returns
- Raising invoices
- Helping in the warehouse when needed
- Speaking with suppliers regarding product due dates, order due dates, stock queries etc
- Assisting the team with the day to day running of the business ie cleaning, research etc
- Whatever else is required!
What sort of person will you be?
If you can answer yes to the following questions, you may be just what we are looking for:
- Do you have the ability to juggle many tasks?
- Do you like to make customers happy?
- Can you work well under pressure? Seriously, you will have to.
- Are you able to communicate within a small team?
- Are you confident speaking to customers and suppliers?
- Do you have great grammar skills?
- Are you flexible enough to help out wherever needed?
- Are you a keen learner?
- Are you organised and like everything around you to be organised?
What qualifications and experience will I need?
- 6 GCSEs at grade C / 5 or above (or equivalent)
- Customer service experience
- Experience working in a team
- The most important qualification is that you are enthusiastic about what you do
Benefits
- Full time position
- Free parking
- Free drinks (Tea, coffee etc - not alcohol!)
- Free Fruit
- Employee Assistance Programme through Health Assured
- A small team where your ideas and suggestions are valued and your commitment rewarded
- A busy but fun environment where time at work will never drag!
- Somewhere you can wear jeans / shorts / t-shirts to work
- 30 days holiday per year inc bank holidays
- Extra holidays at 2, 5 and 10 years
- £100 of balloons and party supplies a year
If you think you this job is a good fit for you, we would like to hear from you.
Please apply with your CV and a covering letter explaining why you would be the right person for this role through Indeed.
