Signature Balloons is closed!

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We’d like to begin by saying a huge THANK YOU to everyone who has placed an order with us or supported us over the last 18 years – we couldn’t have done it without you!

Whilst we’ve made the decision to close our retail website, www.SignatureBalloons.co.uk, we’re still very much in business as we continue to serve our wholesale customers via www.BalloonMarket.co.uk, our website for the balloon & party trade.

Over the last 10 years, our focus has moved from our Signature Balloons brand to our Balloon Market brand as this is where our growth has been. And over the last 3 years that growth has taken us almost completely away from our original brand. We have now made the decision that the time is right to retire the Signature Balloons website. It is sad, as it is the original brand our business was built on, but times move on, and so must we!

If you sell, or use, the products we stock on a regular basis, we’d love to continue to supply you! Click here to apply for a trade-only account. We aim to approve account applications within 24 hours, Monday – Friday.

If you have any queries, please read the FAQs below, drop us an email on [email protected] or call 033 33 704 777 – we’d love to help.



FAQs

Q: If I have ordered something from you, will I still be able to return it?

A: If you have changed your mind about the items, simply return them to us in a perfect, un-opened, re-saleable condition within 14 days and we will refund the cost of the product(s) in full.

Delivery charges are not refundable.

Please note we cannot offer refunds on printed balloons or helium cylinders/tanks.

Once artwork approval has been given for printed balloons, we are unable to offer a refund should you cancel the order.

For returning via Royal Mail, please include your order number and name inside the parcel and address it to:

Total Party Ltd
Unit 2A
Nutsey Lane
Totton
SO40 3NB


For all other methods, please include your order number and name inside the parcel and address it to:

Balloon Market
Unit 2A
Nutsey Lane
Totton
Southampton
SO40 3NB


If you receive incorrect or faulty products, please contact us on [email protected] or call on 033 33 704 777. Please include your order number, which products are incorrect/faulty and photos of any faulty products.



Q: I want some balloons printed, are you still able to do this?

A: We are able to print on foil and latex balloons and are happy to provide you with a quote for printed balloons. Please send an email with the following information to [email protected] and we will get back to you with a quote as soon as we can.

• Quantity of balloons (we have a minimum print run of 25)

• How many colours in your design?

• Would you like a 1 or 2 sided print?

• Do you need helium for the balloons?

• Do you need any accessories for the balloons (such as ribbon & weights)?

• What date do you need the balloons for?

• Your contact details (Company name, your name, telephone number)

• A copy of your design if you have it (ideally in vector format – .eps, .api or .pdf file)



Q: I’m looking for balloon decorating for my party/event, do you offer this?

A: Unfortunately, we no longer offer balloon decorating. However, there is a great facility which allows you to find a local balloon professional on the BAPIA (Balloon and Party Industry Alliance) website. Click here to go to their member search, where you can search your county or city for local balloon professionals.

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